A single front door for public services
Residents were expected to navigate services spread across dozens of sites, accounts and departmental processes. Government needed one coherent front door.
Design the service model, not another portal.
A new website would preserve the fragmentation behind it. The programme first needed common identity, service definitions and ownership that departments could operate together.
One platform definition across government.
We mapped priority journeys, defined the shared platform capabilities and created an implementation sequence that could deliver value without waiting for every service to change.
- Cross-government service catalogue
- Common identity and account model
- Web and mobile experience architecture
- Service onboarding and governance model
A credible route from many sites to one service experience.
The government left with a phased programme that joined citizen experience, platform architecture and departmental accountability.
A single definition of the resident-facing platform
Priority journeys sequenced by value and feasibility
Shared capabilities separated from service-specific change
A platform product blueprint
Priority service journey specifications
A phased implementation roadmap
A governance model for onboarding departments
Begin with the decision, not the build.
Our engagements open with a short, independent assessment before significant budget is committed.